Refund Policy

1. Overview

We want you to be happy with Curator. This policy explains how cancellations and refunds work for Curator memberships.

2. Free Scans

You can try Curator with a limited number of free identifications before subscribing, so you can see the quality of the service before you pay.

3. Cancelling Your Membership

You can cancel your monthly or annual membership at any time. Cancelling stops future renewals, and you keep access until the end of the period you have already paid for.

4. Refund Eligibility

If you were charged for a renewal you did not intend, or you experienced a billing error or a technical problem that prevented you from using the service, contact us within 7 days of the charge and we will review your request.

Otherwise, payments for a membership period that has already started are generally non-refundable, and we do not provide partial refunds for unused time.

5. Annual Memberships

If you purchase an annual membership and contact us within 7 days of the initial purchase or a renewal charge, and you have not made significant use of the service, we will consider a full refund.

6. How to Request a Refund

Please reach out through the Contact page in the app with the email address on your account and the date of the charge. Approved refunds are returned to your original payment method through Stripe and typically appear within 5 to 10 business days.

7. Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.